Kuala Lumpur, 28 June 2019 – The Touch ‘n Go eWallet (‘eWallet’) proudly announced Money-back Guarantee Policy, the first-ever safety and security policy for mobile payment in Malaysia yesterday. The Money-back Guarantee Policy is exclusive to the eWallet as part of its effort to ensure that user’s rights and accounts are kept safe by bringing security and convenience all in one APP.
Through this policy, users of the eWallet can report any unauthorised transactions and request for compensation by logging on to the eWallet app or by visiting the website: tngd.my/mbg.
”The Money-back Guarantee Policy is our commitment to future-proofing Malaysia’s ePayment ecosystem and to better serve our users by giving them the confidence to fully adopt a digital lifestyle. Users can trust us, continue to pay confidently and transact with our app, knowing that the transactions are protected and refund is available for any unauthorised transaction,” said CEO of TNG Digital Sdn Bhd, Syahrunizam Samsudin.
The policy was introduced at the “Cashless Confidential: eWallet vs Cash: Which is More Secure?” Forum hosted by TNG Digital Sdn Bhd., in collaboration with Nielsen Malaysia. During the forum it also highlighted that there is a concern among consumers on the safety and security of e-wallets as a payment method.
Arslan Ashraf, Managing Director, Consumer Insights – East Zone, The Nielsen Company said, ePayment providers must address the need for convenient payment methods, while also inspiring confidence in the safety and security of digital wallets.
“Consumers today expect convenience and security to go hand-in-hand with mobile payments and that’s exactly what we are enabling with the Money-back Guarantee Policy. In order to be eligible for the Money-back Guarantee, users must first verify their eWallet account through the Account Verification process (eKYC process). The eWallet team will then investigate and if claims are proven to be legitimate, refunds will be processed and reimbursements will be made within 5 working days.” said, Chief Risk Officer at TNG Digital , Teh Huey Tzi.
To submit an enquiry and claim refunds for any unauthorised transactions, visit tngd.my/mbg. For more information and updates about the Touch ‘n Go eWallet, log on to www.facebook.com/touchngoewallet/ or https://www.tngdigital.com.my/. The Touch ‘n Go eWallet is available for download on the Apple App Store and Google Play Store respectively.
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