KUALA LUMPUR, 4 October 2019 – AIA Bhd. launched its A-Plus MedCare rider today, a first-of-its-kind solution which provides its customers with exclusive access to Personal Medical Case Management (PMCM) service during some of the most challenging times of their lives.
When diagnosed with a serious or complex condition, AIA customers will be supported by a dedicated 24/7 case team which will provide guidance and support throughout their entire medical journey from diagnosis, through treatment, monitoring progress, and recovery.
Through A-Plus MedCare, AIA customers will gain access to a holistic medical assessment, re-evaluation of their condition, referral for additional diagnostic testing – where needed, ongoing multi-disciplinary consultations with renowned medical experts from around the globe, full care coordination, ongoing guidance and emotional support provided by a dedicated case management team which will support them every step of the way.
Additionally, in the event that overseas medical treatment is recommended due to a lack of local expertise in relevant fields, A-Plus MedCare will reimburse the cost of return flight tickets for the customer and one companion up to a combined limit of RM10,000 per lifetime.
All customers who purchase AIA’s flexible investment-linked plans A-LifeLink 2 and A-LifeJoy 2 and AIA PUBLIC Takaful’s A-LifeLink-i, A-LifeJoy-i and A-Life Fleksi will be able to add this rider to their policy/certificate.
This benefit will also be available to AIA Employee Benefits corporate clients through Group MedCare.
The new PMCM service is provided exclusively by Medix, a company that specialises in quality global medical management services. This has come off the back of AIA Group’s recent strategic partnership with Medix in a number of markets including Malaysia, in its bid to deliver a differentiated proposition that optimises care and improves medical outcomes for AIA’s customers across the Asia-Pacific region.