KUALA LUMPUR, Malaysia, Nov. 11, 2019 /PRNewswire/ — CX Summit 2019, organized by the Contact Centre Association of Malaysia (CCAM), will be held in Kuala Lumpur this week with an amazing set of contents and partnerships that will showcase the best of CX. The venue is set for The Sheraton Hotel, Petaling Jaya, which happens to be located at the border of the greater Kuala Lumpur city.
As at noon of the 8th November 2019, it was reported that only limited seats are left in what is expected to be a record turnout of delegates. Both local Malaysians and guests from the larger APAC region are scheduled to attend; these CX leaders come from various industries such as banking & financial services, telecommunications, e-commerce, transportation & logistics, business process outsourcing, shared services sector, airlines/aviation, hospitality, entertainment, property and healthcare to search for better understanding of customer experience best practices.
A rich content that is backed by star-cast thought leadership
The Organizing Chairperson of the Customer Experience (CX) Summit 2019, Vig Sivalingam was delighted to note that it was a huge breakthrough at this year’s Summit to have the opportunity to introduce the best of global brands; the partner brands that will be present at the Summit includes NICE, Automation Anywhere, NTT, Amazon Web Services, Salesforce, Zendesk, Qualtrics, Collab, Infobip and many more debutants. Vig went on to say that "The trust put forth by these global leaders into Malaysia and ASEAN augurs well for this region to propel forward in the digital agenda. I am pleased that CX Summit & CCAM have become the gateway to digital awareness & progress in the region".
Additionally, Vig was pleased that the CX Summit 2019 is to bring a balanced and comprehensive agenda to the audience by having a rich content that is both strategic & transformational. He went on to say that "We have something on everything that matters in CX – from digital & technology capabilities, people, culture, employee experience, cx best practices and transformation stories. All these messages are designed to be delivered through speaker presentations, panel discussions, workshop, showcase area and business networking timeslots."
The CX Summit 2019 in Kuala Lumpur will be held for 2 days between 13-14 November and boost some of the best global thought leaders in Nienke Bloem (CX Design), Claire Boscq-Scott (Service Excellence), Natalie Turner (Innovation), Scott Friedman (Employee Engagement), Manoj Menon (Digital CX) as well as the best of HR minds in Malaysia through Nora A Manaf, Adzhar Ibrahim, Nadiah Tan Abdullah & Lim Chee Gay.
Best of HR leaders providing input into why EX best contributes to customer experience.
The CX Summit 2019 is a rare treat, a festival of Customer Experience through the lens of customer centricity, marketing thinking, human resource leadership, technology solutions and business strategy. The Summit is organized by the Contact Centre Association of Malaysia (CCAM) with a view of membership value and industry development. CCAM is a non-profit based association in Malaysia.
Book your seats now through www.cxsummit.com.my
Delegate passes are priced at the best levels in this region, at RM1,960.00 / USD488.00
PR Newswire is the News Release Distribution Partner of CX Summit 2019
Photo – https://photos.prnasia.com/prnh/20191111/2638185-1-a?lang=0
Photo – https://photos.prnasia.com/prnh/20191111/2638185-1-b?lang=0
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