Bank continues customer service with essential banking services through CMCO

KUALA LUMPUR – United Overseas Bank (Malaysia) Berhad (UOB Malaysia) reassured customers on 22 October that it will continue to operate throughout the targeted Conditional Movement Control Order (CMCO) and remains committed to providing the banking services essential during these trying times.

As part of the latest CMCO requirements, the Bank has temporarily closed nine of its 45 branches nationwide as it balances the need to provide essential banking services with protecting the well-being of its customers and colleagues.

The nine branches that were temporarily closed from 21 October 2020 until further notice, are Kuala Lumpur; Jalan Imbi, Medan Pasar and Kepong. Areas within Selangor such as; Kota Damansara, Shah Alam, Ijok and Jalan Othman, Petaling Jaya While in Sabah, areas in Tuaran and Sandakan are temporarily closed for a certain period of time.

The Bank self-service banking (SSB) 1 facilities within the affected branches will continue to be available from 6.00 am to 6.00 pm daily. As more people stay safe at home, the Bank encourages customers to use its digital banking services such as UOB Personal Internet Banking, UOB Mighty and UOB Business Internet Banking Plus to manage their banking and financial needs.

For customers who visit us at the UOB Malaysia branches that remain open, the Bank continues to take
precautionary measures to protect the well-being of customers and colleagues per the standard operating procedures recommended by the government.

To ensure all banking services remain operational and secure, the Bank has also activated its business continuity plans for all critical functions and services. As a result, employees will be working from their respective business continuity sites, from home and on split shifts.

UOB Malaysia apologises for the inconvenience these changes may cause for some but believes it isthe right thing to do for all. The Bank asks for your patience and understanding as it makes these adjustments and strives to meet its normal customer service standards during this time.