HSBC closing 13 branches nationwide from December 31

KUALA LUMPUR – HSBC Bank Malaysia has confirmed it is closing 13 of its branches with effect from December 31 this year.

These are the Bintulu, Labuan, Alor Setar, Cameron Highlands, Kuala Terengganu, Teluk Intan, Batu Pahat, Bentong, Raub, Inanam (Sabah), Senawang, Sungai Buloh and Gombak branches.

In a statement, it said customers could continue to conduct their banking transactions at the nearest branch, ATMs, via telephone banking or on its digital banking platforms.

The bank reaffirmed its business commitment to Malaysia as its priority growth market by expanding its digital banking presence and reducing its branch footprint in line with the evolvement of the financial and banking services.

Having a presence in Malaysia since 1884, HSBC Bank Malaysia Bhd said the transformation involves investments in its digital capabilities while making changes to the technology and branch footprint to better serve customers’ expectations and their preferred ways to do businesses.

The bank highlighted that a reflection of its commitment included HSBC Malaysia’s RM1 billion investment into its new headquarters in the TRX financial hub.

The group said it had also committed an investment of more than RM160 million to equip its branches with enhanced digital capabilities and new technology between 2021 and 2023.

“We have a long history of over 130 years in the country and plan to continue serving our customers and investing in our people, network and businesses,” it added.