KUALA LUMPUR, 22 September 2021 – Over 420,000 individual and Small & Medium Enterprises (SME) customers in Malaysia have received Repayment Assistance worth more than RM77 billion from Maybank and Maybank Islamic as at 31 August 2021 to help them ride through the impact of the COVID-19 pandemic.
These customers, who have some 500,000 loan/financing accounts, represent close to one-third of the Bank’s total Malaysia consumer and small to mid-sized business loan/financing portfolio based on outstanding balance.
Group CEO of Maybank’s Community Financial Services, Dato’ John Chong said that the proportion of loans/financing under Repayment Assistance based on outstanding balance has more than doubled within the last two months following the automatic six-month moratorium offered effective July 2021 under the Pakej Perlindungan Rakyat and Pemulihan Ekonomi (PEMULIH) programme.
Dato’ John added that out of the total Repayment Assistance loan/financing portfolio based on outstanding balance, 69% is under the deferred instalment (moratorium) option.
Besides financial relief, Maybank has also been assisting SMEs through Sama-Sama Lokal, its e-commerce platform on Maybank2u app, by enabling these businesses to market their products/services online to the Bank’s significant customer base. To further assist them, the Bank charges zero commission, allowing the merchants to fully profit from their sales.
To ensure that customers have access to the financial assistance they require, the Bank has made the application process simple and convenient. Customers can apply online via Maybank2u and receive instantaneous approval, if eligible. Alternatively, they can also apply via email or by visiting a Maybank branch or relevant centre.
As all Maybank branches are currently operating by appointment only, customers are encouraged to make an appointment via Maybank EzyQ on the MAE app or our online platform Maybank2u, prior to their visits.
Customers who wish to find out more information about Maybank’s Repayment Assistance plan or are interested to apply may visit www.maybank2u.com.my/covid19. For enquiries, kindly contact the Maybank Group Customer Care Hotline at 1-300-88-6688 and press *1 for “Repayment Assistance”.
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