KUALA LUMPUR – Maybank is offering Flood Relief Assistance to individual, small and medium enterprises (SME) and other non-retail customers affected by the devastating floods arising from heavy rainfall over the past few days.
The relief assistance is aimed at alleviating the financial burden of Maybank customers impacted by the floods, which caused significant property damage and made many roads impassable.
In a statement on December 19, the bank said the Flood Relief Assistance is designed to address the challenges the flood victims are facing and will include, amongst others, deferment of financing/loan payment, a reduction in monthly instalment or extension of repayment tenure.
Customers can apply for the assistance via email to [email protected] providing name/company name, IC number/Business Registration, contact number, type of loan/product (for example mortgage, hire purchase, term loan financing); and vehicle number (for hire purchase).
“Customers also can visit or call any Maybank branch, SME Centres, Business Banking Centres or Auto Finance Centres nationwide.
“All applications will be evaluated on a case-by-case basis. The bank is also offering waiver of fees and charges for selected services, such as replacement of debit card, ATM cards or cheque books lost or damaged during the floods. It will also provide waiver for late charges for credit cards of affected customers,” it said.
Meanwhile, Maybank Group’s insurance arm, Etiqa, has put in place a quick and easy claim process for its insurance policyholders and takaful certificate holders, requiring no forms or supporting documents.
“On-site claims for amounts less than RM20,000 will be approved instantly. Apart from claims, Etiqa is also assisting flood victims by distributing relief packets to affected areas,” it said.
Meanwhile in a separate statement, SME Bank said all its affected customers will be provided necessary assistance based on individual needs to ensure its effectiveness is maximised.
“SME Bank customers can communicate directly with their respective Relationship Managers for any enquires pertaining to their financing accounts or anything related to it. Alternatively, they can call the Bank’s Customer Service Centre at 03-2603 7700 or email to [email protected],” it said.