Maybank supports customers' recovery with continued Repayment Assistance programme

KUALA LUMPUR – Although the economy in Malaysia has reopened completely, Maybank announced on March 9 that it will continue offering support to customers who are still recovering from the effects of the pandemic. The Maybank Repayment Assistance programme is available to individual, SME and non-retail customers, and customers can apply now.

Maybank’s focus is to tailor financial support for customers in need and help them rebuild their resilience to adapt and operate in the new normal, in line with its mission of Humanising Financial Services.

As at December 31, 2021, Maybank had close to RM80 billion of loans and financing under various relief programmes such as PEMERKASA Plus, PEMULIH and Financial Management and Resilience Programme (URUS). This portion of relief programmes, as also seen in other Maybank home markets, has reduced as at February 2022 as customers’ cash flow pressures lessen and livelihoods stabilise with the economy reopening.

The Maybank Repayment Assistance is available to all individual customers who have experienced loss of employment or at least a 50% reduction in income, and SME and non-retail customers who have experienced a decrease in revenue.

Individual customers who have experienced loss of employment and meet all other eligibility criteria may opt for six months deferment of payments, followed by a reduction of 50% instalment for nine months for their loans/financing, whereas those who have experienced a 50% reduction in income and meet all other eligibility criteria can request for 50% reduction of instalments for six months for their loans/financing. Similar options are also available for SME customers.

Those with Hire Purchase loans/financing and meet all other eligibility criteria can choose to opt for either one of two Maybank Repayment Assistance options available.

Additionally, customers who experienced a 50% reduction in income and have outstanding balance on their Credit Card/Credit Card-i can also choose to convert it into an instalment programme of 36 months.

Customers who are interested to apply for the Maybank Repayment Assistance may do so easily by visiting the Maybank2u Covid-19 Repayment Assistance page here for more information.

Alternatively, they can also apply by visiting a Maybank branch or relevant centre. For their safety and convenience, customers are encouraged to make a Maybank EzyQ appointment on the MAE app or Maybank2u web prior to their branch visit.

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