KUALA LUMPUR – Due to the rise of online scams and e-commerce related crimes, ShopeePay Malaysia and the Commercial Crime Investigation Department (CCID) decided to work together on a forum in order to raise awareness for the public.
This initiative is designed to educate consumers on how to identify online scams and advisory on how to navigate online platforms safely and securely.
The forum was held as a live broadcast on several online platforms such as Shopee Live and PDRM’s official Facebook page. It also featured three distinguished speakers with expertise in combating consumer related crimes and protection.
The guests were SAC Willey Anak Richard, Deputy Director (Intelligence/Operations), Commercial Crime Investigation Department (CCID), Royal Malaysia Police; Tuan Zulkarnain Mohd Yasin, Chief Regulatory Officer, Malaysian Communications and Multimedia Commission (MCMC); and Hasjun Hashim, Head of Central Bank of Malaysia (CBM) Pulau Pinang Branch.
The panel members reminded Malaysians to always perform checks in official channels before making any decisions when contacted by anyone who claims to be a government officer or bank representative. Other key takeaways include:
- Scams are a type of dishonest or fraudulent scheme – Personal data such as credit card or banking details are attractive for scammers as they can gain access to their victim’s money, often moving the funds somewhere where they cannot be recovered easily;
- Scammers use social media and communication apps to find their next unsuspecting victim – Common types of online scams are job scams, that happen via WhatsApp or SMS; phishing scams; and impersonation tactics, where the scammer claims to be from a bank, LHDN or even Shopee;
- ‘Stop, Protect, and Report’ – When a user realises a scammer is contacting them, they should stop all contact and block their number, protect themselves from possible risks by calling the bank and check their mobile devices for malware, and lastly, gather evidence and lodge a police report.
“ShopeePay is proud to support and work closely with PDRM to educate our users. Some programmes that we have initiated include the on-going Fraud Awareness Program. The Fraud Awareness Program is an in-app microsite with online shopping safety tips and guidelines to avoid getting scammed,” said Alain Yee, Head of ShopeePay Malaysia.
“In order to constantly protect our users, ShopeePay sends out notifications to users on a monthly basis with updates such as latest scam tactics and how to avoid getting scammed,” he added.
ShopeePay closely collaborates with the authorities by promptly responding to PDRM’s official request to assist their investigation.
Information that ShopeePay provided has proven to track down perpetrators. ShopeePay also constantly carries out social media monitoring and surveys to gauge customers’ understanding. Shopee and ShopeePay is committed to providing users a safe and secure online shopping experience.
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