SINGAPORE, Feb. 18, 2025 /PRNewswire/ — Budget Direct Insurance has won the Feefo Platinum Trusted Service Award for the sixth year running. The coveted award is an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.
More than 10,000 Budget Direct Insurance customers left their feedback on Feefo, the independent reviews platform and awarded the insurer an impressive Exceptional Customer Service rating, scoring an average of 4.7 out of 5.
All Feefo customer reviews are verified as genuine, making the highly valued accreditation a true reflection of a business’s continued commitment to outstanding service.
The Platinum award is given to businesses which have achieved Gold standard for three consecutive years. The leading online insurer for car, motorcycle, commercial vehicle and travel has consistently received outstanding customer reviews on the Feefo platform since launching in 2016.
Award is Testament to Exceptional Value for Budget Direct Customers
As a low-cost insurer committed to providing some of the most affordable motor and travel insurance plans in Singapore, the award highlights that customers are indeed receiving genuine value for their money with Budget Direct Insurance.
Simon Birch, CEO of Budget Direct Insurance, commented: “We’re delighted to receive a Platinum Trusted Service Award from Feefo for the sixth consecutive year. Keeping our customers happy is our priority, so the fact this award is based on feedback from real customers gives us confidence we’re providing an exceptional level of service while at the same time offering real value.
“Our customers can rest assured they’re getting much more for less with us. The award also recognises just how hard our staff have worked under fresh challenges, with both rising inflation and the cost-of-living crisis affecting both consumers and businesses alike. As we enter a new year, we will continue to listen, understand, and deliver what our customers want.”
Congratulating Budget Direct Insurance on winning this year’s award, Tony Wheble, CEO at Feefo, said: “During these economically challenging times, it’s inspiring to see companies like Budget Direct Insurance consistently going above and beyond for their customers. The Trusted Service Awards recognise businesses that don’t just meet expectations – they exceed them. These awards celebrate companies that gather genuine feedback and use it to deliver exceptional customer experiences. The dedication shown by this year’s winners sets a benchmark for customer service excellence.”
About Budget Direct Insurance
Budget Direct Insurance is an award-winning online digital insurance company for car, motorcycle, commercial vehicle and travel. It is part of an international group that provides insurance solutions for millions of policyholders worldwide. Their brands include Compare the Market in the UK, Budget Direct in Australia, and Telesure in South Africa.
About Feefo
Feefo is a leading global customer reviews and insights platform. With 96% of customers relying on reviews to purchase, Feefo creates trust between consumers and businesses by adopting a unique approach to only collect verified reviews from real people.
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SOURCE Budget Direct Insurance Singapore
