{"id":17905,"date":"2025-11-05T13:37:00","date_gmt":"2025-11-05T13:37:00","guid":{"rendered":"https:\/\/moneycompass.com.my\/cn\/tata-communications%e6%90%ba%e6%89%8bnice%e9%9d%a9%e6%96%b0%e5%85%a8%e7%90%83%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83\/"},"modified":"2025-11-05T13:37:00","modified_gmt":"2025-11-05T13:37:00","slug":"tata-communications%e6%90%ba%e6%89%8bnice%e9%9d%a9%e6%96%b0%e5%85%a8%e7%90%83%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83","status":"publish","type":"post","link":"https:\/\/moneycompass.com.my\/cn\/tata-communications%e6%90%ba%e6%89%8bnice%e9%9d%a9%e6%96%b0%e5%85%a8%e7%90%83%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83\/","title":{"rendered":"Tata Communications\u643a\u624bNiCE\u9769\u65b0\u5168\u7403\u8054\u7edc\u4e2d\u5fc3"},"content":{"rendered":"

Tata Communications\u4e0eNiCE\u643a\u624b\u901a\u8fc7AI\u9a71\u52a8\u578b\u5ba2\u6237\u4e92\u52a8\u9769\u65b0\u5168\u7403\u8054\u7edc\u4e2d\u5fc3<\/p>\n

\n \u8be5\u6218\u7565\u8054\u76df\u6574\u5408\u4e86Tata Communications Kaleyra\u4e0eNiCE CXone Mpower\u5e73\u53f0\uff0c\u65e8\u5728\u63d0\u4f9b\u89c4\u6a21\u5316\u3001AI\u9a71\u52a8\u578b\u65e0\u7f1d\u5ba2\u6237\u4f53\u9a8c\n <\/p>\n

\n \u5370\u5ea6\u5b5f\u4e70<\/span>
\n 2025\u5e7411\u67085\u65e5<\/span> \/\u7f8e\u901a\u793e\/ — Tata Communications<\/a>\u4eca\u65e5\u5ba3\u5e03\u4e0eNiCE<\/a>\u5efa\u7acb\u6218\u7565\u5408\u4f5c\u4f19\u4f34\u5173\u7cfb\uff0c\u65e8\u5728\u5f7b\u5e95\u9769\u65b0\u4f01\u4e1a\u8054\u7edc\u4e2d\u5fc3\u7684\u8fd0\u8425\u6a21\u5f0f\u3002 \u6b64\u6b21\u5408\u4f5c\u5c06Tata Communications Kaleyra\u7684AI\u9a71\u52a8\u578b\u5ba2\u6237\u4e92\u52a8\u5957\u4ef6\u4e0eNiCE\u884c\u4e1a\u9886\u5148\u7684CXone Mpower CX AI\u5e73\u53f0\u76f8\u7ed3\u5408\uff0c\u5171\u540c\u63d0\u4f9b\u667a\u80fd\u5316\u3001\u81ea\u52a8\u5316\u4e14\u9ad8\u5ea6\u4e2a\u6027\u5316\u7684\u5ba2\u6237\u4f53\u9a8c\u3002<\/p>\n

<\/div>\n

\u4f9d\u6258Tata Communications\u5f3a\u5927\u7684\u6570\u5b57\u6e20\u9053\u3001\u5168\u7403\u5408\u89c4\u7684\u8bed\u97f3\u4e0e\u7f51\u7edc\u57fa\u7840\u8bbe\u65bd\u3001\u6df1\u539a\u7684\u4e91\u8fc1\u79fb\u4e13\u4e1a\u80fd\u529b\u3001\u4ee3\u7406\u578bAI\u80fd\u529b\u4ee5\u53ca\u5168\u9762\u7684\u6258\u7ba1\u670d\u52a1\uff0c\u8be5\u89e3\u51b3\u65b9\u6848\u5728\u5168\u7403190\u591a\u4e2a\u56fd\u5bb6\u548c\u5730\u533a\u63d0\u4f9b\u5b89\u5168\u3001\u53ef\u6269\u5c55\u4e14\u9ad8\u5ea6\u4e2a\u6027\u5316\u7684\u5ba2\u6237\u4f53\u9a8c\u3002<\/p>\n

NiCE\u5219\u901a\u8fc7\u5176CXone Mpower\u5e73\u53f0\u7684\u5168\u5957\u529f\u80fd\u8fdb\u4e00\u6b65\u589e\u5f3a\u6b64\u6b21\u5408\u4f5c\u3002\u8be5\u5e73\u53f0\u662f\u4e00\u5957\u7aef\u5230\u7aef\u7684CX AI\u89e3\u51b3\u65b9\u6848\uff0c\u5c06AI\u9a71\u52a8\u578b\u52b3\u52a8\u529b\u589e\u5f3a\u3001\u667a\u80fd\u81ea\u52a8\u5316\u4e0e\u65e0\u7f1d\u5de5\u4f5c\u6d41\u7f16\u6392\u6574\u5408\u4e8e\u4e00\u4e2a\u7edf\u4e00\u5e73\u53f0\u4e2d\u3002 \u4ee5CXone Mpower\u4e3a\u6838\u5fc3\uff0c\u4f01\u4e1a\u80fd\u591f\u5feb\u901f\u5b9e\u73b0\u8054\u7edc\u4e2d\u5fc3\u73b0\u4ee3\u5316\uff0c\u786e\u4fdd\u5404\u6e20\u9053\u4fdd\u6301\u6301\u7eed\u5353\u8d8a\uff0c\u5e76\u5c06\u5ba2\u6237\u4e92\u52a8\u8f6c\u5316\u4e3a\u53ef\u8861\u91cf\u7684\u589e\u957f\u5f15\u64ce\uff0c\u63d0\u5347\u8fd0\u8425\u6548\u7387\uff0c\u5efa\u7acb\u957f\u671f\u5ba2\u6237\u5fe0\u8bda\u5ea6\u3002<\/p>\n

Tata Communications\u4e0eNiCE\u5c06\u5171\u540c\u52a0\u901f\u5ba2\u6237\u670d\u52a1\u4e1a\u52a1\u7684\u6570\u5b57\u5316\u8f6c\u578b\uff0c\u786e\u4fdd\u89c4\u6a21\u5316\u8fd0\u8425\u4e2d\u7684\u654f\u6377\u6027\u3001\u5408\u89c4\u6027\u4e0e\u521b\u65b0\u529b\uff0c\u4f7f\u5176\u4ece\u88ab\u52a8\u652f\u6301\u90e8\u95e8\u6f14\u8fdb\u4e3a\u80fd\u591f\u9884\u6d4b\u5ba2\u6237\u9700\u6c42\u3001\u8d4b\u80fd\u5ea7\u5e2d\u4eba\u5458\u5e76\u4e3b\u52a8\u63d0\u4f9b\u670d\u52a1\u7684\u52a8\u6001AI\u9a71\u52a8\u578b\u589e\u957f\u5f15\u64ce\u3002<\/p>\n

\n Tata Communications Kaleyra TX Hub\u8fdb\u4e00\u6b65\u63d0\u5347\u4e86\u8fd9\u4e00\u4f53\u9a8c\u2014\u2014\u8be5\u6a21\u5757\u5316\u7f16\u6392\u5c42\u53ef\u5c06\u5ba2\u6237\u73b0\u6709\u7684CX\u6280\u672f\u6808\u548c\u4f01\u4e1a\u5de5\u5177\u6574\u5408\u4e3a\u7edf\u4e00\u3001\u667a\u80fd\u7684\u5ea7\u5e2d\u5168\u666f\u4f53\u9a8c\u5e73\u53f0\u3002 Kaleyra TX Hub\u63d0\u4f9b\u62d6\u62fd\u5f0f\u90e8\u7f72\u3001\u4e2a\u6027\u5316\u5ea7\u5e2d\u89c6\u56fe\u3001\u5185\u7f6e\u60c5\u611f\u5206\u6790\u529f\u80fd\uff0c\u4ee5\u53ca\u9762\u5411\u8054\u7edc\u4e2d\u5fc3\u5ea7\u5e2d\u4e0e\u4e3b\u7ba1\u7684\u7edf\u4e00\u754c\u9762\u3002 \u5b83\u7b80\u5316\u4e86\u4f01\u4e1a\u7684\u8fc1\u79fb\u6d41\u7a0b\uff0c\u4f7f\u4f01\u4e1a\u5728\u4fdd\u969c\u4e1a\u52a1\u8fde\u7eed\u6027\u3001\u6700\u5927\u9650\u5ea6\u51cf\u5c11\u4e2d\u65ad\u7684\u540c\u65f6\uff0c\u66f4\u8f7b\u677e\u5730\u8fc7\u6e21\u5230NiCE CXone Mpower\u7b49\u73b0\u4ee3CX AI\u5e73\u53f0\u3002<\/p>\n

\n Tata Communications\u526f\u603b\u88c1\u517c\u5ba2\u6237\u4e92\u52a8\u5957\u4ef6\u5168\u7403\u8d1f\u8d23\u4ebaGaurav Anand \u8868\u793a\uff1a\u201c\u5728\u6bcf\u6b21\u5ba2\u6237\u4e92\u52a8\u90fd\u5f71\u54cd\u7528\u6237\u5fe0\u8bda\u7684\u65f6\u4ee3\uff0c\u6211\u4eec\u4e0eNiCE\u7684\u5408\u4f5c\u4f7f\u4f01\u4e1a\u80fd\u591f\u63d0\u4f9b\u667a\u80fd\u3001\u65e0\u7f1d\u3001\u4ee5\u5ea7\u5e2d\u4e3a\u6838\u5fc3\u7684\u8054\u7edc\u4e2d\u5fc3\u4f53\u9a8c\u3002 \u8fd9\u4e3a\u670d\u52a1\u8f6c\u578b\u6811\u7acb\u4e86\u65b0\u6807\u6746\u2014\u2014AI\u4e0e\u81ea\u52a8\u5316\u6df1\u5ea6\u878d\u5408\uff0c\u8fc1\u79fb\u8f7b\u677e\u65e0\u5fe7\uff0c\u6bcf\u6b21\u5bf9\u8bdd\u90fd\u66f4\u667a\u80fd\u3001\u66f4\u4e92\u8054\u3002\u201d<\/p>\n

\n NiCE International\u603b\u88c1Darren Rushworth\u8868\u793a\uff1a\u201c\u6b64\u6b21\u5408\u4f5c\u51dd\u805a\u4e86\u4e24\u4f4d\u884c\u4e1a\u9886\u5bfc\u8005\u7684\u5171\u540c\u613f\u666f\u2014\u2014\u5e2e\u52a9\u4f01\u4e1a\u63d0\u4f9b\u66f4\u667a\u80fd\u3001\u66f4\u4e2a\u6027\u5316\u7684\u5ba2\u6237\u4f53\u9a8c\uff0c\u4ece\u800c\u521b\u9020\u53ef\u8861\u91cf\u7684\u4ef7\u503c\u3002 \u4f9d\u6258Tata Communications\u7684\u5168\u7403\u5f71\u54cd\u529b\u548c\u53ef\u4fe1\u8d56\u7684\u4e13\u4e1a\u80fd\u529b\uff0c\u6211\u4eec\u6b63\u5728\u5c06\u6bcf\u6b21\u4e92\u52a8\u8f6c\u5316\u4e3a\u521b\u9020\u4ef7\u503c\u3001\u57f9\u517b\u5ba2\u6237\u5fe0\u8bda\u5ea6\u5e76\u63d0\u5347\u7ade\u4e89\u4f18\u52bf\u7684\u673a\u9047\u3002\u201d<\/p>\n

\n \u5173\u4e8eNiCE\n <\/p>\n

\n
\n NiCE
\n <\/a>\uff08NASDAQ\uff1aNICE\uff09\u6b63\u901a\u8fc7\u4ee5\u4eba\u4e3a\u672c\u7684AI\u6280\u672f\u6539\u53d8\u4e16\u754c\u3002 \u6211\u4eec\u4e13\u4e3a\u7279\u5b9a\u76ee\u6807\u6253\u9020\u7684AI\u9a71\u52a8\u5e73\u53f0\u80fd\u591f\u5c06\u4e92\u52a8\u81ea\u52a8\u8f6c\u5316\u4e3a\u4e3b\u52a8\u3001\u5b89\u5168\u3001\u667a\u80fd\u7684\u884c\u52a8\uff0c\u4f7f\u4e2a\u4eba\u548c\u7ec4\u7ec7\u5728\u4ece\u4e92\u52a8\u5230\u95ee\u9898\u89e3\u51b3\u7684\u5168\u8fc7\u7a0b\u4e2d\u6301\u7eed\u521b\u65b0\u5e76\u9ad8\u6548\u6267\u884c\u3002 NiCE\u7684\u5e73\u53f0\u6df1\u53d7\u5168\u7403150\u591a\u4e2a\u56fd\u5bb6\u548c\u5730\u533a\u5404\u7c7b\u7ec4\u7ec7\u4fe1\u8d56\uff0c\u88ab\u5404\u884c\u5404\u4e1a\u5e7f\u6cdb\u91c7\u7528\uff0c\u901a\u8fc7\u8fde\u63a5\u4eba\u5458\u3001\u7cfb\u7edf\u4e0e\u5de5\u4f5c\u6d41\u7a0b\u5b9e\u73b0\u89c4\u6a21\u5316\u667a\u80fd\u8fd0\u8425\uff0c\u5168\u9762\u63d0\u5347\u7ec4\u7ec7\u7ee9\u6548\uff0c\u4ea4\u4ed8\u7ecf\u9a8c\u8bc1\u7684\u53ef\u8861\u91cf\u6210\u679c\u3002<\/p>\n

\n \u5173\u4e8eTata Communications\n <\/p>\n

Tata Communications\uff08NSE\uff1aTATACOMM\uff09\uff08BSE\uff1a500483\uff09\u96b6\u5c5e\u4e8eTata Group\uff0c\u662f\u5168\u7403\u6570\u5b57\u751f\u6001\u7cfb\u7edf\u7684\u63a8\u52a8\u8005\uff0c\u4e3a\u8d85\u8fc7190\u4e2a\u56fd\u5bb6\u548c\u5730\u533a\u7684\u84ec\u52c3\u53d1\u5c55\u7684\u6570\u5b57\u7ecf\u6d4e\u63d0\u4f9b\u7740\u5f3a\u5927\u52a8\u529b\u3002 \u4ee5\u4fe1\u4efb\u4e3a\u5148\u5bfc\uff0c\u5b83\u901a\u8fc7\u534f\u4f5c\u548c\u4e92\u8054\u89e3\u51b3\u65b9\u6848\u3001\u6838\u5fc3\u53ca\u4e0b\u4e00\u4ee3\u8fde\u63a5\u6280\u672f\u3001\u4e91\u6258\u7ba1\u4e0e\u5b89\u5168\u89e3\u51b3\u65b9\u6848\u4ee5\u53ca\u5a92\u4f53\u670d\u52a1\uff0c\u52a9\u529b\u5168\u7403\u4f01\u4e1a\u7684\u6570\u5b57\u5316\u8f6c\u578b\u3002 \u300a\u8d22\u5bcc\u300b500\u5f3a\u4e2d\u6709300\u5bb6\u4f01\u4e1a\u662f\u5176\u5ba2\u6237\uff0c\u4e14\u8be5\u516c\u53f8\u4e0e80%\u7684\u5168\u7403\u4e91\u670d\u52a1\u5de8\u5934\u5efa\u7acb\u4e86\u8054\u7cfb\u3002 \u5982\u9700\u4e86\u89e3\u66f4\u591a\u4fe1\u606f\uff0c\u8bf7\u8bbf\u95eewww.tatacommunications.com<\/a><\/p>\n

\n \u524d\u77bb\u6027\u4e0e\u8b66\u793a\u6027\u53d9\u8ff0\n <\/p>\n

\u5728\u672c\u65b0\u95fb\u7a3f\u4e2d\u6709\u5173Tata Communications\u53ca\u5176\u524d\u666f\u7684\u67d0\u4e9b\u8bcd\u6c47\u548c\u53d9\u8ff0\uff0c\u4ee5\u53ca\u5176\u4ed6\u53d9\u8ff0\uff0c\u5305\u62ecTata Communications\u9884\u671f\u7684\u8d22\u52a1\u72b6\u51b5\u3001\u5546\u4e1a\u7b56\u7565\u3001\u4e1a\u52a1\u672a\u6765\u7684\u53d1\u5c55\u4ee5\u53ca\u5370\u5ea6\u5b8f\u89c2\u7ecf\u6d4e\u7684\u4e00\u822c\u60c5\u51b5\uff0c\u5747\u4e3a\u524d\u77bb\u6027\u53d9\u8ff0\u3002 \u6b64\u7c7b\u53d9\u8ff0\u6d89\u53ca\u5df2\u77e5\u548c\u672a\u77e5\u7684\u98ce\u9669\u3001\u4e0d\u786e\u5b9a\u6027\u53ca\u5176\u4ed6\u56e0\u7d20\uff0c\u5305\u62ec\u8d22\u52a1\u3001\u76d1\u7ba1\u548c\u73af\u5883\u56e0\u7d20\uff0c\u4ee5\u53ca\u4e0e\u884c\u4e1a\u589e\u957f\u548c\u8d8b\u52bf\u9884\u6d4b\u76f8\u5173\u7684\u56e0\u7d20\uff0c\u8fd9\u4e9b\u56e0\u7d20\u53ef\u80fd\u5bfc\u81f4Tata Communications\u7684\u5b9e\u9645\u7ed3\u679c\u3001\u4e1a\u7ee9\u6216\u6210\u5c31\uff0c\u6216\u6574\u4e2a\u884c\u4e1a\u7684\u7ed3\u679c\uff0c\u4e0e\u8fd9\u4e9b\u524d\u77bb\u6027\u53d9\u8ff0\u6240\u660e\u793a\u6216\u6697\u793a\u7684\u5185\u5bb9\u6709\u5b9e\u8d28\u6027\u5dee\u5f02\u3002 \u53ef\u80fd\u5bfc\u81f4\u5b9e\u9645\u7ed3\u679c\u3001\u4e1a\u7ee9\u6216\u6210\u5c31\u4e0e\u8fd9\u4e9b\u524d\u77bb\u6027\u53d9\u8ff0\u6709\u5b9e\u8d28\u6027\u5dee\u5f02\u7684\u91cd\u8981\u56e0\u7d20\u5305\u62ec\uff1a\u672a\u80fd\u589e\u52a0Tata Communications\u7f51\u7edc\u7684\u6d41\u91cf\uff1b\u672a\u80fd\u5f00\u53d1\u51fa\u6ee1\u8db3\u5ba2\u6237\u9700\u6c42\u5e76\u4ea7\u751f\u53ef\u63a5\u53d7\u5229\u6da6\u7684\u65b0\u4ea7\u54c1\u548c\u65b0\u670d\u52a1\uff1b\u672a\u80fd\u6210\u529f\u5b8c\u6210\u65b0\u6280\u672f\u548c\u4fe1\u606f\u7cfb\u7edf\u7684\u5546\u4e1a\u6d4b\u8bd5\uff0c\u4ee5\u652f\u6301\u5305\u62ec\u8bed\u97f3\u4f20\u8f93\u670d\u52a1\u5728\u5185\u7684\u65b0\u4ea7\u54c1\u548c\u65b0\u670d\u52a1\uff1b\u672a\u80fd\u7a33\u5b9a\u6216\u964d\u4f4e\u67d0\u4e9b\u901a\u4fe1\u670d\u52a1\u4ef7\u683c\u538b\u7f29\u7684\u901f\u7387\uff1b\u672a\u80fd\u6574\u5408\u6218\u7565\u6027\u6536\u8d2d\u4ee5\u53ca\u5370\u5ea6\u653f\u5e9c\u653f\u7b56\u6216\u6cd5\u89c4\u7684\u53d8\u5316\uff0c\u7279\u522b\u662f\u4e0eTata Communications\u884c\u4e1a\u7ba1\u7406\u76f8\u5173\u7684\u53d8\u5316\uff1b\u4ee5\u53ca\u603b\u4f53\u800c\u8a00\uff0c\u5370\u5ea6\u7684\u7ecf\u6d4e\u3001\u5546\u4e1a\u548c\u4fe1\u8d37\u72b6\u51b5\u3002 \u53ef\u80fd\u5bfc\u81f4\u5b9e\u9645\u7ed3\u679c\u3001\u4e1a\u7ee9\u6216\u6210\u5c31\u4e0e\u8fd9\u4e9b\u524d\u77bb\u6027\u53d9\u8ff0\u6709\u5b9e\u8d28\u6027\u5dee\u5f02\u7684\u989d\u5916\u56e0\u7d20\uff0c\u5927\u591a\u4e0d\u53d7Tata Communications\u63a7\u5236\uff0c\u5305\u62ec\u4f46\u4e0d\u9650\u4e8eTata Communications Limited\u5728\u5176\u5e74\u5ea6\u62a5\u544a\u4e2d\u6240\u8ba8\u8bba\u7684\u90a3\u4e9b\u98ce\u9669\u56e0\u7d20\u3002<\/p>\n

\n Tata Communications Limited\u7684\u5e74\u5ea6\u62a5\u544a\u53ef\u5728\u4ee5\u4e0b\u94fe\u63a5\u83b7\u53d6\uff1awww.tatacommunications.com<\/a>\u3002\u00a0Tata Communications\u6ca1\u6709\u4e49\u52a1\uff0c\u5e76\u4e14\u660e\u786e\u58f0\u660e\u4e0d\u627f\u62c5\u66f4\u65b0\u6216\u66f4\u6539\u5176\u524d\u77bb\u6027\u53d9\u8ff0\u7684\u4efb\u4f55\u4e49\u52a1\u3002
\u00a9 2025 Tata Communications Ltd.\u00a0\u7248\u6743\u6240\u6709\u3002
TATA COMMUNICATIONS\u548cTATA\u662fTata Sons Private Limited\u5728\u5370\u5ea6\u548c\u67d0\u4e9b\u56fd\u5bb6\u7684\u5546\u6807\u6216\u6ce8\u518c\u5546\u6807\u3002
*TX = Total Experience\uff08\u5168\u4f53\u9a8c\uff09<\/p>\n

<\/div>\n

\u00a0<\/p>\n

SOURCE Tata Communications<\/p>","protected":false},"excerpt":{"rendered":"

Tata Communications\u4e0eNiCE\u643a\u624b\u901a\u8fc7AI\u9a71\u52a8\u578b\u5ba2\u6237\u4e92\u52a8\u9769\u65b0\u5168\u7403\u8054\u7edc\u4e2d\u5fc3 \u8be5\u6218\u7565\u8054\u76df\u6574\u5408\u4e86Tata Communications Kaleyra\u4e0eNiCE CXone Mpower\u5e73\u53f0\uff0c\u65e8\u5728\u63d0\u4f9b\u89c4\u6a21\u5316\u3001AI\u9a71\u52a8\u578b\u65e0\u7f1d\u5ba2\u6237\u4f53\u9a8c \u5370\u5ea6\u5b5f\u4e70 2025\u5e7411\u67085\u65e5 \/\u7f8e\u901a\u793e\/ — Tata Communications\u4eca\u65e5\u5ba3\u5e03\u4e0eNiCE\u5efa\u7acb\u6218\u7565\u5408\u4f5c\u4f19\u4f34\u5173\u7cfb\uff0c\u65e8\u5728\u5f7b\u5e95\u9769\u65b0\u4f01\u4e1a\u8054\u7edc\u4e2d\u5fc3\u7684\u8fd0\u8425\u6a21\u5f0f\u3002 \u6b64\u6b21\u5408\u4f5c\u5c06Tata Communications Kaleyra\u7684AI\u9a71\u52a8\u578b\u5ba2\u6237\u4e92\u52a8\u5957\u4ef6\u4e0eNiCE\u884c\u4e1a\u9886\u5148\u7684CXone Mpower CX AI\u5e73\u53f0\u76f8\u7ed3\u5408\uff0c\u5171\u540c\u63d0\u4f9b\u667a\u80fd\u5316\u3001\u81ea\u52a8\u5316\u4e14\u9ad8\u5ea6\u4e2a\u6027\u5316\u7684\u5ba2\u6237\u4f53\u9a8c\u3002 \u4f9d\u6258Tata Communications\u5f3a\u5927\u7684\u6570\u5b57\u6e20\u9053\u3001\u5168\u7403\u5408\u89c4\u7684\u8bed\u97f3\u4e0e\u7f51\u7edc\u57fa\u7840\u8bbe\u65bd\u3001\u6df1\u539a\u7684\u4e91\u8fc1\u79fb\u4e13\u4e1a\u80fd\u529b\u3001\u4ee3\u7406\u578bAI\u80fd\u529b\u4ee5\u53ca\u5168\u9762\u7684\u6258\u7ba1\u670d\u52a1\uff0c\u8be5\u89e3\u51b3\u65b9\u6848\u5728\u5168\u7403190\u591a\u4e2a\u56fd\u5bb6\u548c\u5730\u533a\u63d0\u4f9b\u5b89\u5168\u3001\u53ef\u6269\u5c55\u4e14\u9ad8\u5ea6\u4e2a\u6027\u5316\u7684\u5ba2\u6237\u4f53\u9a8c\u3002 NiCE\u5219\u901a\u8fc7\u5176CXone Mpower\u5e73\u53f0\u7684\u5168\u5957\u529f\u80fd\u8fdb\u4e00\u6b65\u589e\u5f3a\u6b64\u6b21\u5408\u4f5c\u3002\u8be5\u5e73\u53f0\u662f\u4e00\u5957\u7aef\u5230\u7aef\u7684CX 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Hub\u63d0\u4f9b\u62d6\u62fd\u5f0f\u90e8\u7f72\u3001\u4e2a\u6027\u5316\u5ea7\u5e2d\u89c6\u56fe\u3001\u5185\u7f6e\u60c5\u611f\u5206\u6790\u529f\u80fd\uff0c\u4ee5\u53ca\u9762\u5411\u8054\u7edc\u4e2d\u5fc3\u5ea7\u5e2d\u4e0e\u4e3b\u7ba1\u7684\u7edf\u4e00\u754c\u9762\u3002 \u5b83\u7b80\u5316\u4e86\u4f01\u4e1a\u7684\u8fc1\u79fb\u6d41\u7a0b\uff0c\u4f7f\u4f01\u4e1a\u5728\u4fdd\u969c\u4e1a\u52a1\u8fde\u7eed\u6027\u3001\u6700\u5927\u9650\u5ea6\u51cf\u5c11\u4e2d\u65ad\u7684\u540c\u65f6\uff0c\u66f4\u8f7b\u677e\u5730\u8fc7\u6e21\u5230NiCE CXone Mpower\u7b49\u73b0\u4ee3CX AI\u5e73\u53f0\u3002 Tata Communications\u526f\u603b\u88c1\u517c\u5ba2\u6237\u4e92\u52a8\u5957\u4ef6\u5168\u7403\u8d1f\u8d23\u4ebaGaurav Anand 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\u4f9d\u6258Tata Communications\u7684\u5168\u7403\u5f71\u54cd\u529b\u548c\u53ef\u4fe1\u8d56\u7684\u4e13\u4e1a\u80fd\u529b\uff0c\u6211\u4eec\u6b63\u5728\u5c06\u6bcf\u6b21\u4e92\u52a8\u8f6c\u5316\u4e3a\u521b\u9020\u4ef7\u503c\u3001\u57f9\u517b\u5ba2\u6237\u5fe0\u8bda\u5ea6\u5e76\u63d0\u5347\u7ade\u4e89\u4f18\u52bf\u7684\u673a\u9047\u3002\u201d \u5173\u4e8eNiCE NiCE \uff08NASDAQ\uff1aNICE\uff09\u6b63\u901a\u8fc7\u4ee5\u4eba\u4e3a\u672c\u7684AI\u6280\u672f\u6539\u53d8\u4e16\u754c\u3002 \u6211\u4eec\u4e13\u4e3a\u7279\u5b9a\u76ee\u6807\u6253\u9020\u7684AI\u9a71\u52a8\u5e73\u53f0\u80fd\u591f\u5c06\u4e92\u52a8\u81ea\u52a8\u8f6c\u5316\u4e3a\u4e3b\u52a8\u3001\u5b89\u5168\u3001\u667a\u80fd\u7684\u884c\u52a8\uff0c\u4f7f\u4e2a\u4eba\u548c\u7ec4\u7ec7\u5728\u4ece\u4e92\u52a8\u5230\u95ee\u9898\u89e3\u51b3\u7684\u5168\u8fc7\u7a0b\u4e2d\u6301\u7eed\u521b\u65b0\u5e76\u9ad8\u6548\u6267\u884c\u3002 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