SINGAPORE, March 24, 2025 /PRNewswire/ — The Consumers Association of Singapore (CASE) recently visited HomeMatch, a renovation platform, highlighting HomeMatch’s dedication to connecting homeowners with trustworthy renovators and raising industry standards.
CASE’s Support for Elevating Industry Standards
Melvin Yong, President of CASE, shared on Facebook about CASE’s ongoing efforts to raise renovation industry standards in collaboration with HomeMatch. He highlighted that since June 2024, HomeMatch has been assisting renovation businesses in applying for and attaining CaseTrust accreditation. To encourage more firms to adopt consumer-friendly safeguards under the CaseTrust Renovation schemes, CASE has introduced subsidies covering up to 80% of accreditation and consultancy costs, aiming to accredit 500 renovation contractors in the next 3 years.
In his post, he expressed optimism about the partnership, stating, “Looking forward to further strengthening this collaboration with HomeMatch to enhance standards and consumer confidence in the renovation industry.”
HomeMatch’s Exclusive Collaboration with CaseTrust-Accredited Renovators
HomeMatch exclusively features renovators who have achieved CaseTrust accreditation and maintain a minimum of 4-star reviews on neutral platforms.
To enhance transparency, HomeMatch interviews and screens every single renovator on an individual level before onboarding them. As such, homeowners have access to detailed profiles, including introductory videos, reviews, and portfolios of past projects, enabling homeowners to make informed decisions.
This stringent screening process ensures homeowners are introduced to reliable renovators.
Precision Matching with The Most Suitable Renovators
Unlike traditional platforms that match homeowners with firms, HomeMatch focuses on individual renovators, allowing for a personalised experience.
HomeMatch’s precision matching algorithm currently uses over 500 datapoints to find homeowners the most suitable renovators.
For example, a homeowner may specify that they prefer a female, Mandarin-speaking renovator who can work within a budget of around $50,000. They may also seek someone with a proven track record in industrial-style homes, experience in pet-friendly designs, and expertise in maximising storage — all of which should be evident in the renovator’s portfolio.
Beyond these core requirements, the matched renovator could also possess additional qualities that align with the homeowner’s priorities. For instance, being a pet owner herself and being the consultative and non-pushy type.
Safest-Smartest Assurance: Supporting Homeowners Before, During, After Renovation
HomeMatch’s commitment to raising industry standards is exemplified through its Safest-Smartest Assurance, a suite of mechanisms that supports homeowners before, during, and after the renovation process:
1. Before renovation, HomeMatch helps homeowners vet their contract to ensure fair practices, while a performance bond underwritten by NTUC Income provides 100% deposit protection.
2. During the renovation, structured progressive payments are implemented to align with project milestones, and a robust feedback management system ensures prompt complaint resolution.
3. After the renovation, a minimum 12-month workmanship warranty kicks in as added assurance. In case of disputes, mediation avenues through CASE are available to facilitate fair resolutions.
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SOURCE HomeMatch
