KUALA LUMPUR, Malaysia, March 25, 2025 /PRNewswire/ — Star Media Group, which has a diverse portfolio that includes Malaysia’s leading English-language newspaper and news portal, multiple radio stations, event businesses and more, is embarking on a journey to unify and leverage its customer data effectively. The media powerhouse has chosen Antsomi CDP 365 as its customer data platform to drive its first-party data strategy and enhance customer engagement across multiple touchpoints.
Antsomi CDP 365 is a Software-as-a-Service (SaaS) solution that helps publishers and brands unify customer data and activate it across multiple channels with hyper-personalised messages and customer experiences.
By working with Antsomi, a regional marketing technology company with clients in Asia Pacific, and implementing Antsomi CDP 365, the Star Media Group aims to create a comprehensive single customer view, enabling deeper insights into audience behaviour and preferences for better engagement and services.
In an era where media consumption habits are rapidly evolving, publishers must stay ahead by leveraging on technology and data-driven solutions. This partnership underscores the need for media companies to embrace innovation, ensuring they remain competitive.
Kevin Seng, Senior General Manager of Technology at Star Media Group, emphasised the significance of this initiative: “As a leading media group in Malaysia, we have many touchpoints with our readers and customers, both online or offline. This first-party data can help us better serve them. The adoption of a customer data platform, i.e Antsomi CDP 365, will allow us to achieve our goals while also adhering to the relevant privacy regulations through appropriate data anonymisation. This platform supports our commitment to a long-term first-party data strategy, enhancing our engagement and offerings for our audiences.”
Antsomi CDP 365 will enable Star Media Group to create a unified customer view by integrating data from online sources such as websites and mobile apps with offline sources like events and on-ground activities. This integration allows the media group to form a comprehensive 360-degree customer profile, enhancing personalisation efforts across its various platforms.
By understanding customer behaviour in-depth, Star Media Group aims to drive digital subscriptions for The Star Digital through a multi-touchpoint approach, ensuring better engagement and retention of its audience.
Additionally, the AI-driven audience segmentation capabilities of Antsomi CDP 365 will enable Star Media Group to leverage the IAB (Interactive Advertising Bureau) dictionary and taxonomy to classify users accurately. The AI-trained model will then sync audience data to the Star’s ad server, Google Ad Manager, allowing for more relevant ad targeting based on user behaviour and context.
Furthermore, the platform will significantly enhance data analytics and reporting for The Star’s analytics team, providing broader insights to facilitate improved strategic decision-making.
It will also enable the delivery of contextual surveys to targeted audiences based on content relevance, ensuring higher engagement rates and more effective audience feedback collection.
Serm Teck Choon, co-founder and CEO of Antsomi, shared his enthusiasm for the partnership: “We are honoured that Star Media Group has selected Antsomi CDP 365 as its customer data platform. This collaboration marks a significant step in empowering the media group with the right data strategy and approach to optimise audience segmentation and engagement.”
Both Star Media Group and Antsomi are excited about this strategic collaboration and look forward to a long-term partnership that will drive innovation and data-driven decision-making within the media industry.
By harnessing the power of AI and first-party data, Star Media Group sets a precedent for how publishers can adapt to technological advancements to serve their audiences better. This collaboration is expected to create a significant impact not only within Malaysia but also across the region, inspiring other media organisations to accelerate their digital transformation and redefine the future of media engagement.
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About Star Media Group:
Star Media Group Berhad (SMG) is Malaysia’s leading integrated and innovative media group. SMG began as a single-product company, which has progressively grown into a multi-channel media group, with strong presence in a diverse range of businesses – Print, Digital, Radio, and Events & Exhibitions.
About Antsomi:
Antsomi is a regional marketing technology company which built CDP 365 – the first AI-enabled customer data platform in South-East Asia – with the mission to transform businesses into data-driven companies. Antsomi CDP 365 helps companies unify their customer data from multiple sources, such as web, mobile apps, digital ads, CRM, POS, offline channels, etc. It then delivers relevant activations with personalisation across multiple touchpoints both online and offline. Antsomi CDP 365 empowers companies to understand their customers’ behaviour and intent across various channels and build a 1-on-1 customer journey. Antsomi has its headquarters in Singapore, with branch offices in Malaysia, Indonesia, and Vietnam.
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SOURCE Antsomi
